Oxford Instruments is a leading provider of high technology tools and systems for research and industry. They design and manufacture equipment that can fabricate, analyse and manipulate matter at the atomic and molecular level.
We have worked with this client for about 5 years initially implementing a large scale project with 35 users and with more than 20 globally distributed sales reps. A typical quote value is £100k for a single machine such as one that processes silicon wafers for university or industrial research departments.
We initially set up their system and did a lot of customising to a very high level involving validation and quote approval and customisation of mandatory fields. Configuring their system involved identifying mandatory items and other optional items and highlighting health and safety issues such as those involving dangerous chemicals. The tailored software we implemented greatly simplified the process of building a complex piece of high value capital equipment.
Over time they have highlighted where they have identified software limitations and have commissioned additional software to manage bundles and to enable automatic changes in place of manual interventions.
Our support service includes all the latest upgrades as they are released and the client has been appreciative of us going the extra mile being very complimentary about Matt Rose physically being on site to update their laptops to the latest release.
The client has also been very complimentary about Paul Hodgetts and his work and also our support which they consider essential and “very good”.
There is no quantifiable ROI although they know that the move away from Word and Excel has brought efficiencies but importantly they have benefited from being able to –
- Have live cost margins
- Manage forecasting better
- Manage margins better
- Understand the implications of a sale