QuoteWerks has a reseller channel and at the last count there were over 400 partners across the World.

At the end of the QuoteWerks year (November) the QuoteWerks community anticipates the announcement of the Worldwide partner standings. This is based on the number of licences each partner has sold to end users.

For the past 5 years, Quintadena have been top of the tree and we were hoping the same would be the case this year (if only to not have to update lots of literature!) We were thrilled this afternoon to have received confirmation that we’ve maintained this status.

As well as existing clients purchasing additional licences, we’ve been excited to take on a great number of new companies using QuoteWerks.

Thanks to the team here and for the team at QuoteWerks for the fantastic product.
Thanks, of course, to our clients who support us!

Businesses exist to make money and along the way hopefully bring some good to the World. Whether that’s supply quotation management solutions, send a chap round to mow your lawn, print your logo on mugs, etc.etc.

At the moment, I’m really enjoying speaking to a number of existing clients about the solution we provide (in some cases 7 years ago) and get a buzz from hearing them talk about how it’s helped their business thrive.

I often ring up, out of the blue, and spend 5 minutes on the phone talking with them about their/our business and the weather, price of eggs and fuel prices. I don’t think I’ve had one call from one of our clients, maybe they actually don’t like us(!), for similar and wonder if what we’re doing is actually pretty rare? I started this a while ago and do it more following a blog from Richard Tubb (@tubblog) about his phone experiment. I might do it to 2 or 3 clients a week, which takes no more than 15-20 minutes out of my working week. I find that people are quite receptive to this and willing to make the time.

Simply put, I think speaking to people when you’re not looking to sell something should be part of your relationships with clients.

Whenever I receive a cold call, I try my best to understand what they’re providing and engage with them about what it would offer. The vast majority of the time, it is either not relevant or we’re happy with our existing solution; but it would be fair to say we’ve bought products/services that originated from a cold call. My colleague handled a call for loft insulation last, the fact that he lives in a ground floor flat was quite amusing!

With our quoting solution, a lot of our clients are IT/MSP companies and the majority are using Real-Time Pricing and Availability integration with UK distributors. We often get feedback from our existing/potential clients as to why we don’t have DistiA or DistiB in the list (currently supporting Ingram Micro, Computer2000, Westcoast, Northamber and EET).

One of our goals is to make it easier for clients to source products using Etilize and then get pricing and availability. Over the past year or so, we’ve created relationships with Westcoast, Northamber and EET as they all saw the value in this integration. Since integration with Northamber was available and advertised, over 50 new accounts were created with 4 days, directly due to the integration with QuoteWerks.

Simply put; if you’re a disti, you stock the item and you’re not in the list below, you’re making it harder for people to buy from you.

Unfortunately, I had a disappointing chat with a distributor today about getting them in the list.

The call which they made to me following an enquiry (a week ago..) I made on their website, lasted about 4 minutes and didn’t cover the benefits for them.  New integration =Established companies will create an account if they didn’t have one already. Additionally, if they have a better price or it’s in stock companies might buy from them instead of someone else. Finally, the fact it would cost them nothing.

Not discussing the above wasn’t through lack of effort on my part, but simply (from my perception anyway) that the answer was probably no before the call was even made. We know the ability to do this exists with the disti involved so it’s disappointing for us, and for our clients, not to see a mutually beneficial integration come to fruition.

If you work heavily with a disti and would like to see them integrated with QuoteWerks, please contact them and ask them to get in touch with us.. they seem not to want to talk business with us as we’re not account holders with them, would never need to be so and if it doesn’t involve a product sale at the end of the call.

I like to provide solutions. It’s disappointing when others don’t.

QuoteWerks Real-Time Pricing

We recently celebrated our 7th year in business and it was noted that our new starter, Rob, was still in primary school when we opened!

Over the years we’ve worked implemented QuoteWerks with a fantastically broad range of clients, from IT companies, to promotional product supplier and outside access manufacturers (ladders on the side of buildings) to people that make bottles for pharmaceutical companies.

We’re fortunate in that we still have good relationships with our first clients and still hear from them every month or so.

We offer various levels of support to our clients, with the most popular being our annual subscription. This entitles users to an unlimited number of queries to be raised over a year and we work with them to overcome issues and introduce new features such as online quote delivery using QuoteValet.

Our remote screensharing tool, GoToAssist, gives clients the ability to give us feedback on our performance during these sessions.

In the last 30 days, we’ve had 327 GoToAssist sessions. Of those, 125 were rated. 124 were positive and 1 neutral.. very happy with that!

If you’re looking for more from your QuoteWerks system, get in touch!

Today, the gap between a customer’s expectations and the service they receive is huge. Customers are increasingly knowledgeable about products and demand value-added, personalised service.

Customers know what good service is and demand it from each interaction they have, over any communication channel that they use. As a broad generalisation customers still prefer to use the phone, closely followed by email and online services such as web chat. That being said, customer demographics affect channel preference and our younger clients are more comfortable using our chat service and some we’ve not verbally spoken to for year.

With QuoteValet, we’re able to deliver quotes that our clients can interact with and can be accepted from devices that can access a web browser. This makes it easy for clients to say “Yes!” to our quotes.

Additionally, we offer online chat for our clients when they’re reviewing their quote.. we even had an online chat with someone about their quote whilst they were commuting into work on the train.

That’s something we think is pretty unique and gives the client great service.

We all know what a television looks like, but would you buy one if there wasn’t an image of it on the home shopping website you’re on? Could you be certain you will get what you expect when the supermarket home delivery van appears?

Yet, in the world of presenting quotes to client, we’ve become conditioned by preparing quotes with spreadsheets into presenting our recommendations in text heavy and no images at all.

Many, many, prospective users of QuoteWerks express doubt about whether they need product images on their quotes, because they themselves don’t like them.

It’s not about what you like, I say. It’s about what your CUSTOMERS will like – and your customers like product images, nice product descriptions and, in some cases, as much information as you can give them.

We all know a picture speaks 1,000 words. 2 of those words are “buy me!”.

You’re spending your time, expertise and energy to put together just what the customer wants and needs in the selection of products and services you are quoting. It’s important to take that extra step and also present it to them the way anyone would want it to be presented – professionally, graphically, richly. It makes a world of difference to the customer’s perception about you and your company. Whilst you’re at it, get a front cover to your quote too.

Put yourself in your customer’s shoes.

Our software demonstrations aren’t presentations.
Every QuoteWerks demo will show you how we can help your business improve your sales process.

Yes, we love showing potential clients the new and exciting features QuoteWerks has to offer, but the real benefit is discussing your existing processes and how we can set in place a system that will ensure your sales team can work consistently and effectively.

You’re never placed on mute and made to sit through a presentation, as if you were just watching a YouTube video.
These demo’s are interactive and often go off on verbal tangents, based on your business requirements and needs.

The benefit is not the click-by-click functionality, it’s the understanding of your processes and using the software to overcome inefficiencies and made the sales process easier for both your sales team and your clients.

Want a demo? Contact us.

In our quote process streamlining business, we talk with a lot of SMEs who have (or are thinking about) online shopping for current and potential clients. Occasionally, we’re asked the question of QuoteWerks “Do you provide e-commerce?” With this question, we always respond with “How many orders have you taken from your storefront in the past few months?” The answer is almost always less than 10.

So, should you be providing, or thinking about providing e-commerce. In a word, the answer is “No.”

But do those same companies need to offer the convenience of online shopping, option selection and order execution? The answer is “Absolutely yes!”

E-commerce is the opposite of what today’s IT provider is about, which is expertise, understanding of needs, and a completely tailored solution based on specific knowledge of the customer. Isn’t sending a customer to a online webstore the complete opposite?

The message to the customer is, “You don’t need me, just go find it yourself!” Once you’ve given that message to your customer, they’re half a step away from Amazon or eBuyer.

Always ask, what does your online storefront really represent. A much easier, less expensive, lower maintenance option that is consistent with your client messaging is readily at hand!